PRIVACY POLICY

When you become a client of Noa Coach, you are trusting us with your information.

We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy (“Policy”) sets out how we collect, use, store and disclose personal information obtained through the website, the details you enter into any of our lead capture tools or your engagement with our advertisements.

This Policy applies only to information that the Company collects in this Site and in email, text, and other electronic communications sent through or in connection with this Site.

By visiting the Site, you agree that your personal information will be handled as described in this Policy. Your use of our Site and any dispute over privacy, is subject to this Policy.

Check the Policy periodically. The Site will consider your continued use of the same after it makes changes as your acceptance of those changes.

Personal Information we collect

We collect Personally Identifiable Information (“PII”) about you from the information you provide to us when you visit our site. This information includes, but is not limited to:

  • User name
  • Email address
  • State and country of residence
  • Age
  • Gender
  • Mobile phone number
  • Credit card details for ongoing subscriptions
  • Password
  • Internet Protocol (IP) address and/or domain
  • Geo-location of your computer or mobile device
  • Mobile carrier and/or Internet Service Provider

To provide services to our clients, we may sometimes need to collect sensitive information such as your gender or ethnicity. Where we do need to collect this information, we will only collect it with your explicit consent, and we will only use it for the purpose for which you provided it and for the purposes of processing for which you consented to.

Information collected via cookies

We use a variety of technologies, including cookies, to collect information about your online/mobile activity when you visit our website. Cookies are small text files that a website server stores on your computer or device. They’re typically used to remember your account login preferences, monitor website traffic, provide customer support like live chat, and help us better customize our site for your individual preferences.

You can disable cookies by making the appropriate selection from your browser options to inform you when cookies are set or to prevent cookies from being set. However, if you choose to disable or delete cookies, you may limit the functionality we can provide when you visit our site.

Why we collect the information

Maintain and improve our services
We use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. We also use your information to make improvements to our services.

Develop new services
We use the information we collect in existing services to help us develop new services.

Measure performance
We use data for measurement and analytics to understand how our services are used. For example, we analyze which Noa Coach services are used most in order to optimize the client experience.

Communicate with you
We use the information we collect, such as your email address, to interact with you directly. For example, we may send you a notification if we detect suspicious activity, such as an attempt to sign into a user account, or we may let you know about upcoming changes or improvements to our services. If you contact Noa Coach sales or support, we’ll keep a record of your request to help solve any issues you might be facing.

How we use the information

We use personal information collected online for various functions, which may include:

  • Processing your identity for Enterprise reporting purposes
  • Improving our customer service and products

For example, if you request product information, we may use the information you provide to email you the information you request.

In addition, we may collect and use information for analytic purposes, market research or for marketing purposes, as allowed by law.

How personal information is shared

We may share the personal information we collect about you with third parties, such as companies performing services on our behalf to provide the products or services you have requested.

We may disclose your personal information as otherwise permitted or required by law.

Your rights

You have the following rights, which you can exercise free of charge:

AccessThe right to be provided with a copy of your personal information
RectificationThe right to require us to correct any mistakes in your personal information
To be forgottenThe right to require us to delete your personal information—in certain situations
Rectriction of proccessingThe right to require us to restrict processing of your personal information, in certain circumstances
Data portabilityThe right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party, in certain situations
To ObjectThe right to object:
• at any time to your personal information being processed for direct marketing (including profiling),
• in certain other situations to our continued processing of your personal information, e.g. processing carried out for the purpose of our legitimate interests
Not to be subject to automated individual decision-makingThe right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
If you would like to exercise any of those rights, please:
  • Email, call or write to us (contact details on the site)
  • Let us have enough information to identify you (e.g. your full name, address and client or matter reference number)
  • Let us have proof of your identity and address (a copy of your driver’s licence or passport and a recent utility or credit card bill), and
  • Let us know what right you want to exercise and the information to which your request relates.
Accessing and correcting the information we keep about you

You have a legal right to know what personal information we hold about you. You can request access to the information we hold about you by contacting us. Our file of your information should be made available to you within 30 days, though the Privacy Laws may envisage certain circumstances in which we may not give you access to the personal information we hold about you (e.g., where we cannot give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety). We will let you know in writing if we are unable to give you access to your personal information.

If at any time you wish to change the personal information we hold about you because it is inaccurate or out of date, please contact us and we will amend your details. If you wish to have your personal information deleted, please let us know in the same manner and we will delete it unless we are required by law to keep it or need to keep it to comply with our legal and regulatory obligations. You have the right to ask us to provide you with the personal information we hold about you in a structured, commonly used and machine-readable format and, where technically feasible, to transmit that data to another organization.

There is generally no cost for accessing the personal information we hold about you. However, we may apply an administrative charge for providing access in certain circumstances. Any such charge will be reasonable and we will advise you of the charge and obtain your consent before providing you with access to your personal information.

Complaints

If you have a privacy-related complaint or query against us (including, for example, if you think that we have failed to comply with the Privacy Laws) or you would like us to stop processing your data, you may use the contact details to notify us. We will promptly acknowledge and address all complaints. In most cases, we will ask that you put your complaint in writing to us.

We will investigate any complaint and will use reasonable endeavors to respond to you in writing within 30 days of receiving a written complaint.

You have the right to make a complaint to the relevant regulator responsible for data protection if you are dissatisfied with the response that you receive from us or you believe that we have not complied with the Privacy Laws as outlined by the regulator in your home country.

Storage and security of your personal information

We will take all reasonable steps to keep secure any information which we hold about you, and keep this information accurate, up to date and complete. Your information is stored on secure servers that are protected in controlled facilities.

We have appropriate security measures to prevent personal information from being accidentally lost or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

The transmission of information over the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of any personal information transmitted through our website. You provide your personal information to us at your own risk and we are not responsible for any unauthorized access to, and disclosure of, your personal information.

Suspected data breach

We have procedures in place to deal with any suspected data security breaches, including a comprehensive data breach notification policy and response plan.

Retention of information

We will keep your personal information while we are providing products and services to you. Thereafter, we will keep your personal information for as long as is necessary:

  • To respond to any questions, complaints or claims made by you or on your behalf;
  • To keep records, or for any other reason, required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this policy.

Please note that different retention periods may apply for different types of personal information. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer need to use your information, we will destroy and remove it from our systems and records and/or take steps to properly anonymize or de-identify it so that you can no longer be identified from it.

Changing or updating your personal information

If you have questions about personal information you provided on the Noa Coach website, select the “Contact” link found in the website footer or on the Company page.

Security of your personal information

We restrict access to the personal information obtained from our website to only those employees, agents and contractors who need it to do their jobs. We maintain administrative, technical, and physical safeguards designed to protect your personal information.

Additionally, companies that provide online services on our behalf are required by contract to protect customer information. They are only allowed to use the information they collect for the purpose of providing the services that we have contracted to them.

Noa Platforms Pty Ltd is a data controller for the purposes of the personal information you have provided to us. By submitting your personal information to us, you are consenting to the handling, use and processing of your information by us in accordance with this Privacy Policy. You acknowledge and consent that the personal data we collect from you may be transferred to, processed and stored by us at destinations outside the European Economic Area (EEA).

Changes to this Notice

This Notice is effective July 17, 2021. We reserve the right to alter this Notice at our discretion. Any change to this Notice will be posted on our sites in a timely manner.

Contacting us

If you have any concerns or complaints about how we handle your personal information, or if you have any questions about this policy, please contact the Noa Coach Support Team via hello@noacoach.com

Noa Platforms Pty Ltd
480 Collins St
Melbourne 3000
Victoria, AUSTRALIA
ABN: 51 645 399 560